Answers to the most common questions we receive. Maybe yours is here?

Hotel Coquille is located approximately 250 meters from Praia Grande beach in Ubatuba, on a dead-end street next to the Atlantic Forest.

Our hotel has a 24-hour reception. However, daily rates begin at 2 PM (check-in). Check-out, or departure time, is until 12 PM on the last day of your stay.

During peak season this is very difficult. During periods of lower demand it may happen occasionally. But we can only confirm this on the day of your arrival - If the apartment is available a little earlier, we can arrange an early check-in. Depending on the time, there may be additional fees.

It depends on the type of daily rate contracted: We offer daily rates without breakfast, with breakfast, and with half-board (breakfast and one meal). In addition, almost all hotel services are included (only bicycle and bodyboard rentals and other outsourced services, such as taxis or transfers, are not included).

Our pool is heated, with a temperature ranging between 28ºC and 31ºC. It is not covered. However, it has night lighting, which, combined with the heating, allows for delightful swims even at night.

Yes! We have a steam sauna, recently renovated (2022). It's located next to the games room, on the same level as our swimming pool.

Starting in November 2024, we will be offering half-price daily rates that include breakfast and a self-service buffet dinner. Drinks, desserts, and snacks are not included.Please contact us beforehand to find out if this option will be available during your stay.

You can book by phone (12) 3835 1611 or by sending us an email (to reservas@hotelcoquille.com.br or via the form on our website). By clicking on the "Book" tab on the right side of the website you can already fill in the dates of your stay and check the available apartments and prices. ➡️

Yes. We usually require a 50% deposit of the total cost of the desired stay. The total amount can also be paid in installments by credit card. The deposit is necessary to guarantee the availability of the apartment on the day of arrival.

Sure. But in this case, we can't guarantee that an apartment will be available.

We offer one complimentary stay for children up to 7 years old per apartment, accompanied by their parents. If needed, we can set up a crib for your baby.

Yes. Remember that this may be necessary during the trip to Ubatuba itself (as it may be requested by a police officer on the road).

We have very little time to prepare the apartment for a new guest – only 1 hour. If the apartment you are staying in is already booked for someone else, this will not be possible. We can, of course, check the possibility on the morning of your departure. Late check-out (departure after 12 pm) may be offered as a courtesy or, depending on the time, with additional charges.

Yes! But only small pets, up to 45cm tall and weighing a maximum of 15kg. Always check availability in advance: We only have eight apartments with balconies to accommodate your pet. There will be an additional charge of R$ 50.00 per day. 🐩For more details, see our Pet Policy.

No. But unfortunately, we have been targeted by fraudulent websites that associate our name with other brands, which are also victims of these fake sites. These websites have claimed to have agreements with us that do not exist. We do not accept memberships from any hospitality club.

Yes! We can't always list all available apartments for booking on our partner websites. Therefore, by speaking directly with our Reception, you'll be informed of all available apartments for your booking dates. Furthermore, we offer lower prices with additional discounts for cash payments (via PIX or bank deposit) for bookings made directly with the hotel.

A minimum of 10%. But it can be higher, reaching 12% or more in some packages.

Our hotel is located in an area with uneven terrain, and therefore some accommodations and common areas are only accessible by stairs. Currently, we do not have elevators or... We have ramps in all areas. Access to the restaurant and leisure area involves climbing stairs. or steps. Access to most apartments is also possible. If you have reduced mobility or require any specific assistance , please contact us before making your reservation. We will be happy to offer you the best option available under our current conditions.

You can call us in Ubatuba at (and WhatsApp) +55 12 3835 1611 or email us at reservas@hotelcoquille.com . We also have a chat below on the website and a form in "Contact Us" in the top menu. To speak with the hotel management, click on "Suggestions" at the bottom of the page, in the yellow bar.

For detailed information, please see our Booking Policy .

Ubatuba is very popular in the summer, between December and March, and also during holidays. Prices vary according to demand. However, the earlier you make your reservation, the more attractive prices you will find, as we offer discounts for reservations made 30 days or more in advance, in addition to further discounts that vary depending on hotel occupancy on the chosen dates.Our prices also vary depending on the category of apartment chosen.